So far, I have been happy with my purchases. Sure, I save 10% on fees, but I'd rather pay the 10% to eBay for peace of mind knowing their customer service and model provides better security for both parties. Bunch of thieves that dont give a f*** about you once they get your money. Terrible. Like other sites, you simply upload pictures of the item, along with a description and price. If you attempt to sell prohibited items according to Mercari's guidelines, your account will be suspended, and all your transactions will be canceled. Note: For brand-name products, serial numbers or receipts must be There are a few things I could do (I.E. Some of my items are STILL listed. Thanks Benjamin for posting your experience on Mercari. One thing to keep in mind is that Mercari has a list of prohibited items. I honestly don't care. If youre good and neat & tight then the buyers will take advantage of you and many will try to price shame. Selling on Mercari Whether you're decluttering your home or looking to make some money, selling your stuff on Mercari is fast and easy. SOrry but if an item costs thousands of dollars, the manufacturers like L V do not replicas sold here. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. Hashtags are optional, and give you more opportunities to appear for searches. The package was picked up from my place of business that happens to video record all shipping and receiving for security reasons. Self defense items, including military-grade items. How did I know they were womens and not mens? Hello Julie if possible can you share, the outcome of your experience. If you have a high number of cancellations or return transactions on the platform, Mercari can restrict your account until it investigates the problem. Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. Both state and federal laws prohibit this type of conduct. Never have they released money to a seller the day you bought it!! Although you save a few dollars by shipping on your own, it takes more time. Now I realize Ive fallen for a blow. Now, the seller has 3 days to ship the item to the buyer. Bob Taylor (Keep on Punching). I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. They just want money from sells, they make too much to stop it. For approved returns, Mercari provides a free shipping label to the Buyer. Also, using a poly mailer is the recommended way how to package clothing to sell for the lightest packages. However, there is no guarantee that the people who buy and sell on it are also legitimate since Mercari just connects buyers and sellers through their platform. Mercari failed to protect the buyer despite what they claim. One of the go-to pieces of advice if you are in the reselling business is that you start using a cross-listing app that can help you advertise your items on the different marketplaces, saving you the time you would otherwise need to create different listings. I was selling a GI Joe toy gunand they banned me. Things can surprise you with their true weight (both bigger AND smaller), and choosing shipping based on actual . Mercari also vouches that any seller will get paid. Now that you know their marketplace guidelines, lets get to know their policies. You wont be able to request a return or refund after that period. violence, racism or discrimination aren't allowed (determined at our So sorry, thats a substantial loss, Etsy is just as bad. I will not shop at mercari ever again, I will just stick to ebay where there is some actual oversight. Sigh. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. He also faces fines of up to $250,000 for each count and mandatory restitution in amounts to be determined by the court. I was ALARMED and compared the shirt to my authentics and got it authenticated from an outside service as well and both confirmed that it was a fake shirt . I tried that, this happened. Gambling, including using this service for raffles and mystery purchases, I have personal experience with buying something not as described. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. I would say that 50 percent maybe more of the jordans on mercari are fakes. . IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. The list of prohibited items on Mercari includes alcohol, tobacco, but also non-brand, non-genuine, imitation, fake, or replica goods, food, and any kind of weapons. The manufacturer or agent of the manufacturer is likely the one who reported your listing to eBay. Huge federal crime, these platforms dont care, anything to make a buck. Well my experience was mixed. Good info. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. Buyer beware. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. LUCKILY, I did not mark the item delivered only by pure chance. protected species, Humans, human body parts, organs, cells, blood, body fluids, and items If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. You can sell almost anything on Mercari! This could include: "Imitation Apple earpods" That I earned . Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! Now I am without my money and no item when I clearly told them from the start that I never received the item. Shipping insurance covers damage and non delivered items. They have some great deals on designer jeans & clothing. Try it for yourself, register for free, and enjoy a 14-day trial with no commitment or credit card required. Please, I wont even collect from some of them because they are so nasty its not worth it. Avoid sellers whose listings lack enough details about their items. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. In the example you give the answer would be NO. I have the legal right to do so, although Mercari tries to say different in their contract. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. For more details, visit Mercaris Prohibited items page. Dealing with this situation for the past week has done nothing for my situation besides give me a headache. ConfidentCandidate96 6 mo. Not from me. Happened to me too. I went through paypal to get my money back. The shirt that was sent to me came from a replica site and I had photo evidence of that . Look at other listings to get an idea of how much a particular item sells in the market, but be careful not to sell your item too cheaply. Mercari sounds like a big scam site! Second one never arrived. You cannot leave a negative review for a bad seller in that situation. They take out the money before they rate the Seller and Mercari holds it. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. Good customer service also leads to quicker sales. For more details, visit Mercaris shipping page. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. Mercari sucks IMHO! It is a known fact that many items, particularly LV bags, are not copies but "seconds". Upon receiving an order, the buyer has 3 days to confirm the order to either accept it or request a refund if the item is not as described, damaged, or missing. Mercari is a growing marketplace that attracts new shoppers and sellers daily. Mercari doesnt go the extra mile to ban or punish scammers. Of course, there are multiple shipping options and you have to choose whether you want to cover the shipping yourself, purchase a prepaid shipping label or have Mercari and your local UPS store take care of the entire process for you. Read on for little-known things people actually want (and that most of us have around the house) that you can sell on Mercari. EXACTLY. Mercari provides labels for the If you had some problems with the buyer be honest: your experience can help another seller decide if they want to work with that person. MERCARI refused to refund me because 3 days passed but I was away and on day 4 I got my package. I have, in the last week, attempted to purchase three different listings. That is a VERO item. Selling loose (unset) precious gemstones such as rubies, sapphires, Mercari Local - sell your item locally. Tip always ask questions and more pictures if needed Amazon I never used just because I dont really like Amazon as a company. Part of their agreement with approved vendors is that these "seconds" cannot be described or sold as a genuine and perfect original. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. I WILL NEVER ORDER THRU MERCARI EVER AGAIN. I will never buy or use Mercari App ever I will donate it too Goodwill were it belongs and the money l paid for it as charity They have at Mercari low class sellers and high tax and shipping cost LESSON Learned!! Most of the prohibited items are pretty obvious like illegal items, weapons, drugs, etc. I had the same exact issue. No worries, if your order has not received any tracking updates by October 8, 2020, please let us know and we will revisit this case. Youre welcome, Deborah. Their shipping is HORRIBLE. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. Ive reported it to Disney, Hulu and Netflix. While some activities can seem normal to you, Mercari might have some rules against them. Some shoppers might be looking to bargain, so be prepared to negotiate. Look. As far as Im concerned Mercari is the pits. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. THAT is outrageous to buy something and NOT have the customer service to make it right. Items in violation of a copyright, including handmade, or other items AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. remove the listing and cancel any related transactions up to and including Its your call, but if you want to maximize your stores conversion rate, its best to add some more info about your product here. They get to keep items, Get them for free and MEcari does nothing to protect the seller. They are sold without the usual numbered certificate that is included with every "perfect" product and may even be marked "imperfect". The correct course of action would be to destroy the bag and throw it in the trash. Thanks Erica (and Julie) for posting/sharing your experience. Something is not right here! However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. Now we understand how frustrating it can be. The possible price range available on Mercari is between $1 and $2,000. Credit card companies offer buyer protection to save you from fraudulent purchases. My direct deposits are on hold until 8/10/2018. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. with copyrighted characters, brand logos, etc. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. Here is a list of some of the most popularly-bought categories on the app: One of the best things about Mercari is that this is the selling app that allows you to sell items you dont need directly from your smartphone. Check to be sure your items are suitable for selling on Mercari, and make an honest assessment . Lastly, make sure that your feature photo stands out to shoppers navigating through the Mercari website. But first, lets focus on how to use the Mercari app. Add a story to your listing to make it appealing and interesting. vitamins, diet products, muscle enhancers, home remedies and homemade They need to really fix their flagging system. Taxidermy, wet specimens or trafficked materials (such as ivory or shark If they lied about receiving it then how did they send it back? The login page will open in a new tab. do not sell on Mercari. I am as I said no victim. to see if the package showed up. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. So here I am trying to express my issue with my purchase, but Mercari tells me that I can just cancel. Items, listings, photos or content that promote or glorify hatred, If you as a seller skip this step, Mercari will automatically rate the transaction with five stars. Sellers and scammers can exploit the policy. Again MERCARI IS NOT SAFE. Millions of people use the app to buy and sell new and used items, making it a great platform to make extra money. If an item is damaged, disclose this very early on. The seller did not send the original receipt as promised . Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. Therefore, make sure that your listing details are completely accurate to avoid such incidents. Please, let me know in the comments below. I will look elsewhere for the items I am in need of. knives, knives that are concealed or hidden within other objects, or are I have bought items then find out the seller collects but does not ship the same item 10 times they do it again Mercado gives them thumbs up, someone sells fraudulent items you can get a refund jumping through hoops then they will sell it again, fraud, I finally filled out a W9. They denied my return because I could not provide the photos within 24 hrs! This article will be useful for anyone who wants to do business in this secondhand market. An Uber driver will pick up and drop off your item to the buyer. Bought MY stolen property off of Etsy and they knowingly facilitated this. Worse the money earned goes to gangsters and terrorists. There are many online marketplaces available that allow you to sell (and buy) anything from clothing and accessories to tech and used books, and at times it can be difficult to choose the one(s) you want to work with. With no listing fees and no commission taken when something sells, there's the opportunity to make a good profit. Mercari provides its users with an environment where they can trade safely and securely. expanded to provide better communication and context to our users. Often..if a seller issues an early refund under these conditionsthe item may show up later.and he has already refunded the buyer! Im also so grateful that Arslan posted such detailed info. ago Hmm that's interesting since she tried lol but thanks for letting me know. However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. I've actually been contacting them everyday for the last week. The fellow would never ship the item. Please know, how much I really enjoyed your class! ), Mercari will refund him or her. I wish I had seen these reviews prior to ordering from this site. I have the know how and they owe me $69 I am no victim and never will be. Of course the manufacturers are well aware that many of these products are described as "copies" or "knock offs" but do nothing to discourage their sale, as it is in their interests to dispose of imperfect products in this way. The first thing youll do is add basic account information. What a well organized, completely thorough, tutorial! Otherwise, your order will be automatically confirmed by Mercari and they will release your payment to the seller. Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. I paid $500 and checked out the sellers reviews before purchasing. If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). I just feel bad because I see how it could have easily slipped through the cracks but if I am sending more evidence I dont know why they didnt bother to use it. These slightly imperfect products are not necessarily destroyed but are sold as "seconds", at a fraction of the price of a perfect item to certain approved vendors.